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Information and resources to support our customers and their purchases

To better support our customers, Direct Wire makes available the following support resources, including terms and conditions, standard policies, and shipment tracking. For specific questions regarding order status, special freight terms, or product returns, customers are encouraged to contact Direct Wire’s Customer Service team via email or call (800) 233-3848.

Terms & Conditions

When purchasing products from Direct Wire, customers will be agreeing to our terms and conditions.


Get information about Direct Wire's standard policies related to freight, restocking, and more.

Shipment Tracker

Use this portal to track Direct Wire shipments with real-time updates and estimated delivery status.


    Complete the form below to learn more about the difference Direct Wire can make as your partner for premium cable systems and assemblies.


      Complete the form below and briefly explain your business needs, which will help us route your quote request to the appropriate team member.