To better support our customers, Direct Wire makes available the following support resources, including terms and conditions, standard policies, and shipment tracking. For specific questions regarding order status, special freight terms, or product returns, customers are encouraged to contact Direct Wire’s Customer Service team via email or call (800) 233-3848. Terms & Conditions When purchasing products from Direct Wire, customers will be agreeing to our terms and conditions. Policies Get information about Direct Wire's standard policies related to freight, restocking, and more. Order Tracking Use this portal to track Direct Wire shipments with real-time updates and estimated delivery status.