Facility

Policies

Terms and policies to support our customers and their purchases

Freight Terms

There is minimum purchase order value of $500. Any purchase orders that come in with a total value of less than $500 will be assessed a $42.25 processing charge. Freight expenses will be pre-paid by the Vendor when the value of the goods ordered exceeds either $2,500 (for Industrial channel customers) or $1,000 (for Welding channel customers). For orders that do not reach those individual thresholds, the Customer will be responsible for risk of loss or damage to the goods at the point the goods are retrieved by freight company from the Vendor’s shipping dock. The Customer is also responsible for any accessorial charges.

Restocking Policy

Vendor stands behind Vendor’s goods in all instances. If there are any problems with Vendor’s cable (verifiable by Customer and Vendor), Vendor will retrieve all goods at its expense and issue the corresponding credit immediately upon receipt and inspection of the goods. Vendor will pay for the cost of freight to return these goods to its nearest warehouse. For slow-moving or excess stock (defined as less than one turn in any twelve-month period), Vendor will accept all returns of standard stock items, as long as it is in good condition (verifiable by Customer and Vendor). In such instances, there will be a restocking fee of 20%, and the Customer will pay the cost of freight to ship back.

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