Terms and policies to support our customers and their purchases

Freight Terms

There is minimum purchase order value of $500. Any purchase orders that come in with a total value of less than $500 will be assessed a $42.25 processing charge. Freight expenses will be pre-paid by the Vendor when the value of the goods ordered exceeds either $2,500 (for Industrial channel customers) or $1,000 (for Welding channel customers). For orders that do not reach those individual thresholds, the Customer will be responsible for risk of loss or damage to the goods at the point the goods are retrieved by freight company from the Vendor’s shipping dock. The Customer is also responsible for any accessorial charges.

Restocking Policy

Vendor stands behind Vendor’s goods in all instances. If there are any problems with Vendor’s cable (verifiable by Customer and Vendor), Vendor will retrieve all goods at its expense and issue the corresponding credit immediately upon receipt and inspection of the goods. Vendor will pay for the cost of freight to return these goods to its nearest warehouse. For slow-moving or excess stock (defined as less than one turn in any twelve-month period), Vendor will accept all returns of standard stock items, as long as it is in good condition (verifiable by Customer and Vendor). In such instances, there will be a restocking fee of 30%, and the Customer will pay the cost of freight to ship back.


Vendor can assist the Customer with a return request for products purchased directly from Vendor.  For products purchased through a distributor, the Customer should contact that distributor directly.  Customer must notify Vendor of a return, via the Customer RMA Form, within 7 days of product delivery.  Returned items must be received to Vendor within 60 days of the return merchandise authorization (RMA) submission date.  Vendor reserves the right to refuse receipt of products returned to Vendor without a completed Customer RMA Form, and Customer will remain liable for the full price of the product and related freight.  Any items not received to Vendor within the 60-day timeframe will not be credited or replaced.

To initiate an RMA request, use the following link: Customer RMA Form

To view our Cancellation Policy, please visit our Terms & Conditions.


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